Kathleen Sputore is a senior leader with over 30 years of experience in transformation, large-scale migration projects, and training design and delivery. They have held multiple senior management positions, including at Bell Canada and CIBC, where they focused on enhancing employee experiences through strategic training and technology adoption. Kathleen is currently pursuing a degree in Adult Education and multiple certifications at Sheridan College, alongside leadership development programs at the University of Toronto's Rotman School of Management. Their expertise spans call center management, quality management, and continuous improvement.
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