Kelly Burrows is the Director of the Technology Service Center at CIBC, where they provide leadership for a team delivering critical 24/7 support services. With a focus on enhancing employee experience and pursuing automation and service improvements, Kelly consults on key projects and manages business escalations. Prior to their current role, they held several positions at CIBC, including Senior Manager of Technical Process Governance and Senior Manager of Service Ownership. Kelly also gained experience at American Express and IBM, specializing in technology asset management and client advocacy, respectively. They hold an MCSE certification from CDI College.
This person is not in the org chart
This person is not in any teams
This person is not in any offices