Leo Corre

Leo Corre is an experienced IT Service Management professional with a strong background in Customer Relationship and Service Level Management. They have held roles such as Major Incident Manager at YOOX NET-A-PORTER GROUP, IT Incident Manager at the UK Civil Service, and are currently the Manager of Fusion Response at CIBC, where they address emerging and established threats to the business. Leo is ITIL v3 qualified and utilizes Kepner Tregoe problem-solving techniques to enhance incident management and service improvement processes. They hold a Bachelor's Degree in Multimedia Technology from the University of Hertfordshire.