Lisa J. serves as the Director of Change Management at CIBC since March 2017, where a keen focus on developing internal Change Management strategies has been established, including the creation of a standardized playbook and an internal Change Council. Prior to this role, Lisa held positions as a Senior Consultant and Consultant at CIBC, emphasizing client experience improvement and employee empowerment through various initiatives. Lisa also has extensive experience in product communications and customer management, contributing to revenue enhancement and the identification of client experience gaps. A well-rounded educational background includes certifications and degrees in Change Management, Project Management, Adult Education, and an Honours Bachelor of Arts from the University of Toronto.
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