Lucy Castillo is a Senior Manager at CIBC, where they have held multiple roles since 2000, starting as a Loss Prevention Officer and advancing to positions such as Fraud Contact Service Manager, Business Implementation Lead, and Senior Manager for the Credit Card and Costco Contact Centres. In addition to their managerial positions, they have also worked as a Facilitator and Learning Specialist. Lucy is currently pursuing a Bachelor of Commerce at Ryerson University.
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