Mai Ly is a seasoned professional with extensive experience in product ownership and digital strategy, currently serving as a Senior Product Owner at CIBC since 2022. Prior roles include Manager of Experience Design at TD Securities from 2019 to 2022, where Mai Ly developed a Digital Roadmap guided by data and best practices. As a Content Strategist at BMO from 2014 to 2018, Mai Ly created content for digital platforms and collaborated with various stakeholders to enhance customer journeys. Earlier experience includes roles at RBC Royal Bank and the Japan External Trade Organization, along with volunteer work as Communications Director for the 2010 Toronto Mayoral Campaign. Mai Ly holds an Honours Bachelor of Arts from the University of Toronto, a Certificate in French Immersion from Université du Québec à Trois-Rivières, and completed board director training with the Canadian Board Diversity Council.
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