Mark Hamilton brings extensive experience in IT service management and business relationship management, currently serving as a Senior Business Relationship Manager and Technology Request Process Subject Matter Expert at CIBC since October 2015. Prior roles include Senior Portfolio Manager and Senior Process Consultant, where Mark focused on process improvement and fulfillment. Previous experience at TD Bank Group as an IT Specialist involved streamlining IT operations and driving efficiency through various initiatives. Mark's background also comprises IT consulting at Pink Elephant Inc., where highest customer satisfaction ratings were achieved, and consulting roles at ASAP Computer Solutions and Pricewaterhouse Coopers LLP. Mark holds a degree in Musicology and a degree in Accounting & Finance from McMaster University.
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