Michael Dafoe is a banking professional and the Director of Continuous Improvement for Complaints Management at CIBC. With a Bachelor’s degree in Business Administration from Trent University, Michael has developed expertise in problem-solving, stakeholder management, and communication. Prior to their current role, Michael held various positions at FedEx, including Operations Manager and Revenue Analyst, where they implemented significant process improvements and led teams to enhance operational efficiency. Michael remains committed to addressing complex issues in logistics, fraud prevention, and document digitization.
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