Michael Unan

Michael Unan is a strategic and hands-on senior leader currently serving as the Director of eChannels at CIBC, where they lead a high-performing team focused on online operational support and customer experience management. With a decade of experience in e-commerce, online sales, and marketing, Michael has a notable track record of developing and executing effective strategies that enhance user experience and drive bottom-line results. Prior to CIBC, they held key positions at Rogers Communications Inc. and Bell Canada, managing significant sales and operational aspects for both online and offline channels. Michael earned an MBA in Information Technology, Project Management, and Human Factors from Athabasca University.