Pedro Rocha

Pedro Rocha is an experienced professional in business consulting, process and change management, and operations management, currently serving as a Business Consultant at CIBC since July 2017. In this role, Pedro is responsible for process design, change management, and implementing initiatives. Previous positions include various roles at TD from May 2008 to December 2022, where responsibilities encompassed managing teams in Wealth Management Operations, coaching staff, resolving customer concerns, and developing training programs. Pedro has demonstrated success in exceeding performance targets and enhancing customer satisfaction through leadership and strategic initiatives. Education was obtained from Ryerson University.