Rachel D.

Rachel D. is a Senior Manager in the Identity Theft Response Fraud Contact Centre with over 23 years of experience focused on improving team performance, fostering employee growth, and building an inclusive work culture. Previously, Rachel held various leadership positions at CIBC and INTRIA, including Director of Cheque Operations and Senior Manager across several departments. Currently, Rachel is pursuing a Bachelor of Education at Brock University, a Master of Business Administration at the University of Fredericton, and multiple certifications from York University and the Ontario Institute for Studies in Education of the University of Toronto.