Stephanie Leheta is an award-winning transformation expert with a focus on process optimization and client-centric strategies. Currently serving as Senior Director of Client Experience Strategy at CIBC, they lead a high-performing team in delivering innovative, data-driven solutions to enhance customer engagement. Previously, at Canadian Tire Financial Services, they successfully managed a significant project portfolio and implemented operational efficiency programs that generated substantial savings. Stephanie holds an MBA and numerous professional certifications, including CCMP, PMP, and CCXP, further demonstrating their expertise in the field.
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