Susan Young is the Director of Delivery Effectiveness in Talent Development at CIBC. With extensive experience across various industries, including telecommunications, tech, and social services, Susan has excelled in roles ranging from consultant to senior management. They have demonstrated a strong aptitude for operational excellence, client experience, and process improvement, building a reputation as a leader in business transformation and performance management. Throughout their career, Susan has effectively aligned project and team strategies with business goals, consistently exceeding performance targets. They are currently pursuing a Bachelor of Arts and a Bachelor of Social Work at York University.
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