Uttam SenGupta

Uttam SenGupta is an experienced Contact Center Operations and Workforce Management professional, currently serving as a Senior Manager at CIBC. With a strong background in leading multi-functional and multi-geographic teams, Uttam has expertise in various functions of Workforce Management, including forecasting, capacity planning, and real-time queue management. They have previously held leadership roles at companies such as Capgemini and HSBC, managing teams across North America and Europe, particularly within the BFSI sector. Uttam’s extensive tool proficiency includes NICE, Avaya CMS, and Genesys, further showcasing their analytical skills in driving process improvements. Uttam holds a Bachelor of Commerce degree from Nagpur University.