Vivek Sharma is a seasoned professional with extensive experience in banking operations, customer service, and team management. Currently serving as a Senior Team Leader at CIBC, they have previously held roles ranging from Regional Operations Manager at ICICI Securities to Auditor at Amazon Fulfillment Center. Vivek's background includes leadership in customer satisfaction initiatives and operational policy development, emphasizing process improvement and team performance. They hold a certification from Ryerson University in Financial Services Connections.
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