Danilo Saffiotti

Danilo Saffiotti is a Customer Experience Manager with eight years of expertise in Customer Success, Service, Quality, and Continuous Improvement, having worked across e-commerce and urban mobility sectors. They have previously held roles at companies such as JSL S.A., Mercado Livre, and 99, where they led teams, optimized processes, and implemented strategies that significantly improved customer satisfaction metrics. Currently, Danilo is the Coordenador de Qualidade at Cielo, managing quality control and continuous improvement initiatives. They hold a degree in Production Engineering from Universidade Presbiteriana Mackenzie.