Edna Silva is an experienced professional with a strong background in commercial operations and customer service in the banking and payment sectors. Currently serving as a Senior Analyst of Commercial Operations at Cielo since December 2019, Edna focuses on enhancing the customer experience for the Pix product while previously supporting Cielo Pay operations. Prior experience includes roles at Banco Safra, where Edna assisted customers with Safrapay products, and MuchMore Digital, providing customer support. Edna's extensive experience also includes senior debt collection at Fulltime Soluções and managerial responsibilities at Qualitt, where procedures for customer service were developed. Edna holds a Technology degree in Banking Management from E-ATT, completed between 2008 and 2010.
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