Luanda Aquino is an accomplished professional with 25 years of experience in managing transformative processes and developing digital and data products. They have a strong background in customer journey-oriented innovations and omnichannel strategies, excelling in the implementation and management of AI-supported digital products for large companies across various sectors. Luanda has held significant positions such as Executive Manager of Customer Experience at Cielo and has led major projects using methodologies like PMI and Agile, emphasizing customer retention and operational efficiency. They are currently enhancing their expertise with advanced studies at institutions like StartSe and MIT Professional Education.
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