Simone Costa has a strong background in operations and customer service, currently serving as an Analyst in Customer Service and Ombudsman at Cielo since June 2021. Prior to this role, Simone worked at Global System | Business Solutions as a Back Office Analyst from August 2018 to June 2021, and at Itaú Unibanco from February 2008 to December 2017, initially as an Operations Analyst focusing on internal processes and customer complaints related to credit cards, and later as a Secretary providing administrative support to executives, managing schedules, corporate travel, events, and document organization. Simone holds educational qualifications from Anhanguera Educacional and Senac Brasil.
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