Thays Brasil is a Product Owner in Digital Channels at Cielo since March 2023, previously serving as a Continuous Improvement Consultant focused on Customer Experience at Alelo Brasil from November 2020 to February 2022. Thays has extensive experience in process management, customer success, and back-office operations, holding key positions at Alelo Brasil for over a decade, including Senior Analyst roles where responsibilities included process creation, project management, and team leadership. Educational qualifications include a postgraduate degree in Process Management and various courses in Product Management, UX, and Customer Experience, showcasing a strong commitment to professional development in enhancing customer satisfaction and operational efficiency.
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