Vanessa Silva has extensive experience in risk management, fraud prevention, and customer service within the financial sector. Currently employed at Cielo as an Analista de Prevenção à Fraudes e Lavagem de Dinheiro since May 2015, Vanessa provides personalized client support while handling chargeback processes following Visa, Mastercard, and Elo regulations. Previous roles include Analista de Risco at E-Prepag, where Vanessa developed fraud prevention protocols, and various positions at Indra and Itaú Unibanco focused on chargeback analysis and fraud detection. Vanessa holds a Bachelor's degree in Business Administration from Universidade Nove de Julho and a postgraduate degree in Project Management from Universidade Mackenzie.
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