Khurram Awan

Khurram Awan has a diverse work experience spanning over several years. Khurram started their career at Teleeffectz Communications in 2009, where they served as a Telemarketing Supervisor. In this role, they were responsible for recruiting and training new staff, monitoring team performance, and generating new business leads.

In 2013, Khurram joined Altair Technologies as a Tech Support professional. During their tenure, they responded to customer queries via email, chat, and call, assessed issues according to company policies, and ensured customer satisfaction.

In 2018, Khurram joined Cielo WiGle Inc. Khurram'sfirst position was as a Technical Support Engineer, where they provided service and support to end-users through chat, emails, and phone calls. Khurram gathered information, analyzed symptoms, and resolved customer inquiries and concerns.

Khurram quickly progressed within Cielo WiGle Inc., taking on the role of Technical Support Team Lead in 2020. In this position, they ensured customer satisfaction on every interaction, identified customer needs, and provided solutions. Khurram also escalated and managed the timeline of reported issues.

In 2021, Khurram was promoted to Sr. Team Lead Technical Support. Alongside their team lead responsibilities, they participated as an active member of the technical support team. Khurram interviewed and evaluated new candidates' technical skills and trained new staff. Khurram also prepared evaluation reports for existing agents.

Currently, Khurram serves as a Technical Support Manager at Cielo WiGle Inc., beginning in March 2023. In this role, they are responsible for overseeing the daily operations of the technical support team and ensures the smooth functioning of the department.

Throughout their career, Khurram has demonstrated their technical expertise, management skills, and commitment to customer satisfaction.

Khurram Awan obtained their Bachelor's degree from the University of Sargodha in 2014. Khurram pursued their education in an unidentified field of study during their time at the university. In 2017, they enrolled in NEBOSH to further their education, focusing on IGC LV3. There is no information regarding the completion of their education from NEBOSH as the end year is not provided.