Jim Mack is a dynamic leader in customer success and product development with extensive experience in strategic leadership. Currently serving as VP of Product & Customer Success at Cielo, they previously held roles such as VP of Technology & Product Development at DTT Surveillance, where they significantly increased revenues through Point of Sale integrations. Jim has also contributed to technical training and customer success at OpenEye and Prodoscore, implementing notable process improvements and training programs. Their career reflects a strong commitment to enhancing customer experiences and product offerings across various industries.
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