Rolando Pedraza is a seasoned Director of Product Development currently leading strategic initiatives for Cielo, focusing on innovation through AI and automation. Previously, they served as a Business Architect at Banregio and held various management roles at OpenService S.A. de C.V., enhancing service delivery and business development. Rolando's academic credentials include a Master’s Degree in IT Management and a Bachelor’s Degree in Business from Universidad Autónoma de Nuevo León. They are also pursuing ITIL Foundations V3 certification to further their expertise in IT service management.
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