Ciena
Allan L. is an accomplished Senior Digital Operations Manager in Customer Success at Ciena since July 2021, where significant contributions include launching Totango for enhanced customer interactions, developing a health model, and integrating crucial platforms for a comprehensive customer view. Prior experience encompasses roles as Senior Conversational UX Designer and Conversational UX Designer at NeuraFlash, along with a background in chatbot management at Verizon Wireless, store management at BikeStreet USA, and service management at Silver Comet Cycles. Educational qualifications include a comprehensive background in network administration and business management from Greenville Technical College, as well as specialized training in bicycle mechanics from Barnett's Bicycle Institute.
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Ciena
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Ciena is a networking systems, services, and software company. They help their clients build more adaptive networks in response to the constantly changing demands of their users—businesses and consumers alike. They do this by delivering best-in-class networking technology through high-touch consultative relationships, backed by 26 years of experience in building the world’s most complex networks.