Allan L. is an accomplished Senior Digital Operations Manager in Customer Success at Ciena since July 2021, where significant contributions include launching Totango for enhanced customer interactions, developing a health model, and integrating crucial platforms for a comprehensive customer view. Prior experience encompasses roles as Senior Conversational UX Designer and Conversational UX Designer at NeuraFlash, along with a background in chatbot management at Verizon Wireless, store management at BikeStreet USA, and service management at Silver Comet Cycles. Educational qualifications include a comprehensive background in network administration and business management from Greenville Technical College, as well as specialized training in bicycle mechanics from Barnett's Bicycle Institute.
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