Alvaro Salgado is an innovative global leader with a wealth of experience in customer care, managed services, and customer success. They have a proven track record of building and leading efficient organizations, demonstrated during their tenure as Head of Customer Support and Managed Services at Telepin and as Head of Customer Care at Rockport Networks Inc. Currently, Alvaro serves as Senior Manager of ATS in Global Customer Care at Ciena while pursuing a Bachelor of Engineering in Electrical, Electronics, and Communications Engineering at Concordia University. Fluent in multiple languages, Alvaro excels in team leadership, negotiation, and delivering exceptional customer satisfaction.
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