Douglas Roth is a seasoned customer services professional with over 18 years of experience in the telecom industry and more than a decade in management roles. They have held several senior positions at Ciena, including Sr. Manager of Global Business Operations and Director of Global Services & Quality, where they led teams to optimize processes, enhance customer experience, and manage global service partnerships. Previously, Douglas worked at Nortel Networks as a Senior Field Engineer and Field Engineering Manager, overseeing engineering projects and managing operational processes. They earned a Bachelor of Science in Nuclear Engineering from Texas A&M University between 1991 and 1997.
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