Heins Karam is an accomplished Account Manager at Ciena since January 2022, with extensive experience in engineering and technical support. Prior roles at Ciena Communications included Consulting Systems Engineer, Senior System Engineer, and Lead Field Engineer, where responsibilities spanned from consulting for the Crown Castle Fiber account to leading complex network turn-ups across multiple regions globally. Karam holds a Master’s degree in Mechanical Engineering from West Virginia University and a Bachelor’s degree in Mechanical Engineering from WVUIT, demonstrating a strong educational background in engineering.
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