Joe McLaughlin is currently the Director of Customer Success for NA Majors & Markets, where they lead a team of Customer Success Advocates and manage customer satisfaction for over 700 clients. Previously, they held several engineering and management roles at companies such as Ciena, MCI, and GTE, contributing to significant hardware and services revenue. Joe's career spans various technical and leadership positions, showcasing their expertise in customer operations and project management. They are pursuing a Bachelor of Science in Electrical Engineering at West Virginia University Institute of Technology.
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