John Flake is a seasoned professional in telecommunications, currently serving as a Senior Systems Engineer at Ciena since September 2015, where responsibilities include developing and presenting advanced Ciena solutions, managing customer escalations, and staying abreast of emerging technologies. Prior experience includes a Program Manager role at Ciena focused on service delivery and customer issue resolution, as well as a Director of Engineering position at Segra overseeing a team responsible for complex network projects. Additional roles span from Transport Network Engineer to Test Engineer at Cisco and Nortel Networks, where technical expertise was applied in the design and implementation of optical networking solutions. John Flake holds a Bachelor's Degree in Electrical and Electronics Engineering from Clemson University.
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