KM

Karen Mitchell

Director Product Management, Customer Portal

Karen Mitchell is a dynamic executive leader and advisor with a rich background in business transformation and technology expertise. With experience as a Sr. Director of Product Management at Marriott International, Karen oversaw the overhaul of customer care and reservation systems, while at PayPal, they led the development of a new BPM system for call centers worldwide. Currently, as the Director of Product Management for Ciena, Karen leads the strategy and execution of a customer-facing portal, enhancing user experience and driving business growth. Additionally, Karen owns Own Your Success Business Consulting, specializing in empowering organizations through strategic leadership and innovative solutions. They hold multiple degrees, including an MBA in Computer Information Systems and Finance from Bellevue University.

Location

Papillion, United States

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