Kevin Preboy has been with Ciena since March 2010, holding various leadership roles within Product Line Management and Program Management, focusing on transforming customer experience and operational excellence for the Global Customer Care organization. Responsibilities have included driving strategic initiatives to enhance customer loyalty, improving operational efficiencies within the Global Technical Support (GTS) organization, and leading the delivery of significant business transformation projects. Prior to Ciena, Kevin worked at Nortel from September 1996 to March 2010, where roles included Technology Introduction Leader and Global Product Support Manager, emphasizing service readiness and expert-level support for Optical and Metro Ethernet products. Kevin holds a Bachelor of Science in Electrical Engineering from the University of Manitoba, earned from 1990 to 1994.
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