Mark Donovan is a seasoned Customer Success Manager at Ciena, having joined in April 2011, with extensive experience in managing and delivering complex network solutions across various sectors, including media, banking, and telecommunications. Key achievements include launching a White Label service for a Tier 1 operator, significantly improving program delivery performance, and managing virtual teams on multimillion-dollar projects for high-profile clients like BT and Goldman Sachs. Previous roles at nscglobal and Ciena involved project management of Tier 1 client initiatives and high-profile service projects, complemented by early career experience as a Junior Project Manager and Contracts Coordinator. Mark Donovan's expertise spans network virtualization, SDN, change management, and commercial project delivery.
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