Maureen Cook

Maureen Cook is a seasoned professional with extensive experience in customer value management and project management. At Nortel Networks from 1999 to 2004, Maureen served as Customer Value Management Manager, leading initiatives based on customer satisfaction surveys to enhance loyalty and communication. Maureen continued at Nortel in various roles, including Cost Reduction Project Manager, Quality Program Manager, and NPI Project Manager, where responsibilities included cost reduction, issue resolution, and product introduction management. At Ciena, Maureen contributed as a Customer Experience Specialist and Customer Loyalty Manager, focusing on implementing customer experience strategies and improving customer satisfaction through feedback processes. Maureen holds a Bachelor of Science in Math and Psychology and an MBA in Marketing from McGill University.