Michael I. is a seasoned professional currently serving as the Manager of Global Technical Support at Ciena (Asia) Limited - Philippine Branch. With over twenty years of experience in BPO operations and leadership, they have excelled in guiding teams, enhancing client relations, and achieving Service Level Agreements (SLAs). Michael's past roles include AVP at iQor, Systems Automation at DSWD, and Operations Manager at Teleperformance, among others. They hold a Bachelor’s Degree in Computer Engineering from Eulogio "Amang" Rodriguez Institute of Science and Technology, which they completed in 1998.
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