Muhammad Qasim is an experienced Global Product Support Engineer at Ciena since September 2025, with extensive expertise in optical transport engineering developed during a long tenure at Rogers Communications from May 2012 to September 2025. At Rogers, Muhammad specialized in provisioning, managing, and supporting the Rogers Transport Network, working with multiple optical platforms and providing 24x7 Tier 2 support for network issues. Previous roles included Engineering Associate, where Muhammad developed implementation plans for transport services and coordinated project activities. Muhammad holds a Master of Engineering degree from the University of Waterloo and a Bachelor's degree from the University of Hull.
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