Nansen Lai is an experienced leader in the technology sector, currently serving as the APJ Quality Assurance and Head of North Asia Services Operations at Ciena since August 2020, where responsibility includes managing quality assurance and customer success teams. Previously, Nansen Lai held various leadership roles at Dell EMC from February 2009 to April 2020, including Sr. Director of Dell Technologies Consulting for APJ & Greater China, overseeing a team of over 250 consultants and managing customer satisfaction metrics. Nansen Lai also brings experience from roles at Sun Microsystems, Computer Associates, Deloitte, Ion Global, and AT&T Solutions, showcasing a significant background in technology consulting and services. Nansen Lai holds an MBA from the University of Warwick - Warwick Business School and a Master’s degree in Electrical and Computer Engineering from the University of Wisconsin-Madison.
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