Sandi Young has extensive experience in IT support and systems administration, currently serving as a Mac Systems Administrator at Ciena since 2006, where responsibilities include managing JAMF software and providing expert support with SCCM, ARD, and JAMF Casper Management. Previous roles encompass positions as a Desktop Support Analyst, where Sandi ensured SLA compliance in a global corporate setting, and a Call Center Technician, providing first level support for various technical issues. Earlier experience includes work as a Help Desk Tech at McCormick and a Hardware/Software Install Tech at T. Rowe Price. Sandi holds a Bachelor of Science in Information Technology from the University of Maryland Baltimore County and an Associate of Arts in General Education from Anne Arundel Community College.
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