Shelley Bhalla is a seasoned technology professional currently serving as the Director of Blue Planet SaaS Product Management at Ciena since May 2018. In this role, Shelley has been responsible for the Blue Planet Services Portfolio, focusing on service standardization to enhance margins and customer experience. Prior to Ciena, Shelley held various positions at Cisco from July 2007 to May 2018, advancing from Customer Support Engineer to Senior Product Manager for Managed Services, where contributions included launching high-revenue managed service offerings in network analytics and improving service margins. Shelley's earlier experience at Convergys Digital Technologies involved leading network development initiatives that achieved significant operational savings. Educational credentials include a Bachelor of Computer Application from Panjab University and certificates in Business and Financial Analytics from Wake Technical Community College, complemented by a specialization in Product Management through McKinsey's Market Assessment Program.
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