Steve Grande is a seasoned IT professional with extensive experience in desktop support and systems administration. Currently serving as a Sr. Analyst at Ciena since February 2014, Steve provides support for Windows and MAC environments while managing Trend Micro infrastructure. Previous roles include IT Desktop Technician II at Denali Advanced Integration, where Steve supported Providence Health Services, and IT Engineer/Technical Analyst at Pfizer Pharmaceuticals, where responsibilities encompassed 24x7 IT support and maintenance of a complex datacenter. Steve's career spans partnerships with multiple organizations, including roles in project management and network integration, showcasing a strong foundation in technical support and IT service delivery. Steve holds an ITIL Foundation Certification and completed various trainings, including Office 365 administration.
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