Warren Brown

Warren Brown is an experienced operations consultant currently at Ciena since August 2015, focusing on driving operations process improvement. Prior to Ciena, Warren held various roles, including independent agent at Aflac and consultant for career transition. Warren's notable achievements as VP of Services Delivery Processes at Alcatel-Lucent include establishing a metric management program and improving service delivery performance. Additionally, Warren served as VP of Customer Satisfaction and Quality at Alcatel-Lucent, leading customer advocacy initiatives. Earlier roles include Customer Service Leader at Netrake Corp and VP of Americas PMO at Nortel Networks, where significant contributions included consolidating project management functions and enhancing cash flow management. Warren holds an MBA from The University of Texas at Dallas and a BS in Engineering from the University of Virginia.