David Ampleford is a Senior Intelligent Automation Consultant at Ciklum, specialising in Conversational AI and automation strategies since 2024. Previously, David held roles such as Chatbot and AI Quality and Insight Lead at Virgin Media O2, where they enhanced chatbot efficiency and customer satisfaction, and Journey Manager for Bot Development at HSBC, focusing on chatbot optimisation across multiple channels. David's earlier experience includes customer service roles at Aviva and Somerfield, beginning their career in customer relations. They also hold a C-Licence in Football from the Scottish Football Association, achieved in 2017.
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