Cimmons
Raghunandan D is a seasoned professional in operations management with extensive experience in the BPO sector. Currently serving as the Senior Operations Manager at Cimmons since October 2020, Raghunandan oversees the operational performance of the BPO unit, focusing on client service delivery, team management, and adherence to quality standards and SLAs. Prior roles include Operations Manager, Deputy Manager, and Assistant Manager, where Raghunandan maintained operational effectiveness and managed call center operations. Before Cimmons, Raghunandan worked at Transact Global as a Team Leader for four years and as the Management Information Systems Specialist for one year. Raghunandan holds a Bachelor of Computer Applications degree from Soundarya School, completed between 2012 and 2015.
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Cimmons
Cimmons integrated services is an ISO 9001:2015 & ISMS 27001:2013 certified organization. We are the leading global service partnering company in Bengaluru | India. We focus on offering comprehensive solutions to b2c as well as b2b, partnering directly with our valuable clients assisting all type of businesses. We are a young & dynamic organization, providing 365 days – 24/7 window solutions and offer an extensive gamut of services that includes BPO and Call Center Support Services. With the growing customer needs, we are focused in designing and deploying robust & exemplary customer experience management process covering all customer interaction touch points including voice, email, chat, social media handle. We pioneer in increasing customer satisfaction resulting in customer delight and retention. What singularly discerns us is the business analytics & the technology being positioned at the forefront.