Kenneth Packard

Kenneth Packard has extensive experience in IT support, currently serving as a Help Desk Support Specialist at Cinch I.T. since July 2020, where responsibilities include providing high-quality customer service and conducting weekly server maintenance for over 90 clients. Prior to this role, Kenneth worked as an IT Support Specialist at The Hanover Insurance Group from January 2018 to June 2020, assisting users with software and hardware issues and collaborating with tier 2 support for efficient problem resolution. Additional experience includes positions as a Shift Lead at Glen's Garden Market, Assistant Manager at Amsterdam Falafelshop, and a Healthcare and Coordination Assistant at Crouse Community Center. Kenneth holds a Bachelor's Degree in Creative Writing from the State University of New York at Oswego and an Associate's Degree in Business Administration from the State University of New York College of Agriculture and Technology at Morrisville.