Mark Smith

Mark Smith is a skilled Data Protection Analyst at cinch, with a robust history in customer relations, where responsibilities include managing unregulated complaints and leading negotiations with external stakeholders to achieve fair outcomes. With over three years at cinch, Mark has elevated the efficiency of the contact center through coaching and strategic oversight, while also engaging with a diverse network in the automotive sector to enhance customer experiences. Prior experience includes roles at Krispy Kreme UK and IRE as a Shift Lead, demonstrating early leadership qualities. Mark holds a Bachelor of Science in Politics and International Relations from the University of Bath, providing a strong academic foundation for a career dedicated to effective communication and problem-solving.