Brandon Hernandez currently serves as a Customer Care Advisor and Customer Care Analyst at Circle, a role undertaken since August 2022 following a brief tenure as a Customer Support Analyst at Coinbase. In these positions, Brandon achieved a 100% first contact resolution rate for customer inquiries and demonstrated proficiency in various compliance and safety matters while also developing training systems for new employees. Prior experience includes serving as a Team Leader in the US Army from June 2013 to June 2016, where Brandon managed significant equipment assets and oversaw operations in multiple locations, alongside holding the role of Assistant Team Leader with a focus on logistical operations. Brandon holds a Bachelor of Exercise Science from UMass Boston and has pursued further education in cryptocurrency and occupational therapy, with ongoing studies at the Massachusetts General Hospital Institute of Health Professions.
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