JM

Jennifer M.

Senior Customer Engineer at CircleCI

Jennifer M. has a diverse work experience spanning multiple companies and roles. Jennifer started their career at Primark Stores Ltd as a Sales Assistant from April 2003 to June 2006. Jennifer then worked at Zurich Insurance plc, initially as a Computer Operator from August 2006 to June 2008, followed by Technical Support Administrator from June 2008 to December 2012, and finally as an IT System Analyst from December 2012 to October 2013. Jennifer joined Brandtone in October 2013 and held the positions of Technical Operations Engineer until December 2014, and Technical Integration Engineer from December 2014 to March 2017. Jennifer worked at Element Fleet Technology as a Support Lead from March 2017 to April 2018. Jennifer then joined Accela as a Site Reliability Engineer from August 2018 to November 2018. Jennifer was a DevOps Engineer at kununu from December 2018 to July 2020. Their most recent role was at CircleCI, where they initially served as a DevOps Customer Engineer from October 2020 to February 2022, and is currently working as a Senior Customer Engineer. Throughout their career, Jennifer has demonstrated expertise in customer support, technical integration, system administration, and software development.

Jennifer M. has a diverse education history. Jennifer started their education journey in 2002 and graduated in 2006 with a Bachelor's degree in Psychology Applied to Information Technology from Dún Laoghaire Institute of Art, Design and Technology. In 2011, they pursued further education at Senior College Dun Laoghaire and completed a degree in Web Programming, focusing on PHP and MySQL. Most recently, in 2021, Jennifer obtained a Professional Diploma in UX Design from the UX Design Institute.

In addition to their formal education, Jennifer has obtained several certifications. In March 2021, they earned a Professional Diploma in UX Design from the UX Design Institute. Prior to that, in November 2019, they received certifications in "Architecting on AWS" and "DevOps Engineering on AWS" from Amazon Web Services (AWS). In February 2018, they obtained the "Red Hat Certified System Administrator (RHCSA)" certification from Red Hat. Furthermore, in April 2017, Jennifer became a "Certified Scrum Master" through the Scrum Alliance. Jennifer also holds certifications as an "Automation Specialist Level 2" from Tricentis and "ITIL Certified." Additionally, Jennifer has obtained a "BSc Psychology Applied to I.T." certification from the Psychology Society of Ireland and a "Fetac Level 5 Web Programming" certification from FETAC (Further Education and Training Awards Council). Finally, they possess a "Test Design Specialist" certification from Tricentis.

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