Ana Rider is currently a Critical Accounts Manager for the Critical Accounts Program at Cisco, where they lead cross-functional teams to resolve technology escalations for Fortune 500 companies. With experience in various roles, including Program Manager at Chapel Hill-Carboro City Schools and roles at Cisco, Ana has consistently demonstrated a passion for enhancing customer experience and operational efficiency. They have managed significant customer success portfolios and modernized service delivery models, achieving remarkable results like securing a $280M+ renewal. Ana is pursuing education in Crisis Management and Data Science for Leaders while also holding a Bachelor's degree in Law from Universidade do Estado do Rio de Janeiro.
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