Andrew Wilkinson is a Technical Leader in the Contact Center space with experience at Cisco from 2012 to 2022. They have focused on enhancing the effectiveness of contact center support, collaborating with various levels of the support structure. Previously, Andrew served as a Technical Consulting Engineer, gaining expertise in Cisco's UCCX and UCCE systems. Before joining Cisco, they worked as a Functionality Testing Engineer at Genesys | Interactive Intelligence, where they developed automated testing scenarios for call center features. Andrew holds a Bachelor of Science in Networking and Systems Administration from the Rochester Institute of Technology, which they completed in 2013.
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