Annie O'Brien is an accomplished professional with extensive experience in technical delivery and business systems within the technology sector. Currently serving as the Leader of Software Engineering at Cisco, Annie leads a global team focused on delivering innovative enterprise solutions that enhance Customer Support capabilities in the AI era. Previous roles include Senior Manager of Technical Delivery at Splunk, where achievements included launching generative AI features, migrating the Partner Portal to Salesforce Experience Cloud, and onboarding a high-performing team in India. Annie's career also encompasses leadership positions at Galileo Learning, Fitbit, and Peet's Coffee & Tea, showcasing a strong background in operational management and customer success. Annie holds a Bachelor of Arts from San Francisco State University and a Capstone Certificate in Software Product Management from the University of Alberta.
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